Customer support assistant
Answer product, stock, and order-status questions instantly, grounded in your catalogue and policies.
For shops & online retailers
AI automation for
Retail & eCommerce
Whether you sell online, in-store, or both, AI handles the high-volume work: product content, customer questions, and the long tail of support — so your margins go further.
Where AI saves you time
Ideas we can automate for you
Product content at scale
Bulk-generate product descriptions and SEO copy, with lifestyle image concepts where you need them.
Reviews & returns triage
Sort incoming reviews and return requests, draft responses, and surface recurring issues.
Local store enquiries
Handle “are you open / do you have it in stock / where are you” questions automatically.
Powered by SynectAI Sparks
Sparks we can build for you
A Spark is an AI agent — a system prompt, a knowledge base of your own documents, an optional multi-step pipeline, and opt-in capabilities like web search or 80+ tool integrations. Here are three tailored to retail & ecommerce.
Support Spark
A chat agent over your product catalogue and order data (via Shopify-style integrations) that resolves common queries end-to-end.
Product content Spark
Generates descriptions and SEO metadata in bulk, with image generation for lifestyle shots.
Reviews Spark
A pipeline that triages reviews and returns, drafts replies in your brand voice, and reports trends.
Sparks are built on SynectAI, our own platform — so your data stays in the EU and nothing trains third-party models.
AI can make mistakes. We build human review into every deliverable, and AI-generated outputs should be checked by a qualified professional before you act on them.
Further reading